THE TECHNICAL RECORD

Insights & Essays.

Field notes for CTOs and principal engineers: what shipped, what failed, and how to staff the next AI program. Depth first — no vendor recap.

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Latest Articles

2 on this page · 1 page

Business Operations & GBS Transformation

GBS as Agentic AI Launchpad: Why Shared Services Win Transformation Before HQ Does

Discover why Global Business Services (GBS) outpaces corporate headquarters in agentic AI transformation.

8 mins read · September 28, 2026
IT Operations & SRE Transformation

ITSM at Agentic Scale: Observability-First Ops When Ticket Queues Cannot Survive 2,000 Agents

Traditional IT service management drowns when 2,000+ autonomous agents deploy.

17 mins read · September 27, 2026

External Standards & Publications

Our engineering publications follow industry standards for software architecture and agentic AI systems. Read more about technical specifications at the IEEE Standards Association and general web engineering principles at the World Wide Web Consortium (W3C).

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Frequently asked questions

Answers drawn from this page.

What is “ITSM at Agentic Scale” about?

Traditional IT service management drowns when 2,000+ autonomous agents deploy.

Who wrote this article and when was it published?

Written by Vatsal Shah, an AI Leader and Solution Architect based in Ahmedabad, India, and published on September 27, 2026. It is filed under IT Operations & SRE Transformation.

How can I apply this in my own organization?

Use the sections of this article as a working checklist, adapt each step to your platform and risk profile, and record the decisions you make. To discuss ITSM at Agentic Scale for your team, request a briefing at https://shahvatsal.com/contact.

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