THE TECHNICAL RECORD

Insights & Essays.

Field notes for CTOs and principal engineers: what shipped, what failed, and how to staff the next AI program. Depth first — no vendor recap.

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Latest Articles

2 on this page · 1 page

Business Operations & GBS Transformation

GBS as Agentic AI Launchpad: Why Shared Services Win Transformation Before HQ Does

Discover why Global Business Services (GBS) outpaces corporate headquarters in agentic AI transformation. Explore empirical benchmarks, the 3 readiness factors, technical skill staircases, multi-agent ERP architectures, and the 12-month maturity roadmap.

9 mins read · September 28, 2026
IT Operations & SRE Transformation

ITSM at Agentic Scale: Observability-First Ops When Ticket Queues Cannot Survive 2,000 Agents

Traditional IT service management drowns when 2,000+ autonomous agents deploy. Discover how forward-thinking CIOs and SREs replace manual ticket queues with observability-first operations, graph CMDBs, automated circuit breakers, and on-call for agents.

18 mins read · September 27, 2026

External Standards & Publications

Our engineering publications follow industry standards for software architecture and agentic AI systems. Read more about technical specifications at the IEEE Standards Association and general web engineering principles at the World Wide Web Consortium (W3C).

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