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THE TECHNICAL RECORD

Insights & Essays.

Field notes for CTOs and principal engineers: what shipped, what failed, and how to staff the next AI program. Depth first — no vendor recap.

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Latest Articles

9 on this page · 2 pages

Business Operations & GBS Transformation

GBS as Agentic AI Launchpad: Why Shared Services Win Transformation Before HQ Does

Discover why Global Business Services (GBS) outpaces corporate headquarters in agentic AI transformation. Explore empirical benchmarks, the 3 readiness factors, technical skill staircases, multi-agent ERP architectures, and the 12-month maturity roadmap.

IT Operations & SRE Transformation

ITSM at Agentic Scale: Observability-First Ops When Ticket Queues Cannot Survive 2,000 Agents

Traditional IT service management drowns when 2,000+ autonomous agents deploy. Discover how forward-thinking CIOs and SREs replace manual ticket queues with observability-first operations, graph CMDBs, automated circuit breakers, and on-call for agents.

Business Transformation & Global Operations

Agentic-AI-First Global Capability Centers: From Delivery Nodes to Sovereign Intelligence Hubs

EY's 2026 GCC thesis: next-generation Global Capability Centers are not merely digital-first—they are Agentic-AI-First by design. Discover how Fortune 500s replace bureaucratic labor arbitrage with sovereign intelligence hubs, event-driven orchestration, and new workforce models.

AI Strategy & Enterprise Architecture

AI ROI on the P&L: Killing Productivity Theater in Digital Transformation

Why enterprise AI productivity dashboards are losing budget battles. Discover how CFOs reconcile agentic AI directly to GAAP/IFRS P&L lines, audit cashable savings, enforce 90-day pilot kill gates, and bridge the $1.5T capability-outcome gap.

AI Strategy & Enterprise Architecture

Federated Agentic Platform Operating Model: Killing the AI CoE That Blocks Enterprise Transformation

Why centralized AI Centers of Excellence (CoEs) bottleneck enterprise transformation. Discover the Federated Agentic Platform Operating Model: shared platform foundations, domain-owned autonomous workflows, automated CI/CD graduation gates, and dual FinOps funding.

AI & Cybersecurity

OWASP Top 10 for Agentic AI (ASI01-ASI10): Implementation Guide for Enterprise Teams

Master OWASP's Top 10 for Agentic AI (ASI01-ASI10). Learn goal hijacking, tool misuse, runtime governance, MCP verification, Lakera Guard, and Garak red-teaming.

Product & Marketing

PLG 3.0: Agent-Led Growth and the Death of the Freemium Ceiling

Product-Led Growth (PLG) 3.0 shifts SaaS scaling to Agent-Led Growth (ALG).

blog

Cursor Rules (.cursorrules) Engineering: Programming Agentic IDEs for Strict Architectural Compliance

Master .cursorrules and .cursor/rules/*.mdc files to enforce coding standards, security policies, and directory architecture on AI agents in Cursor IDE

AI / MLOps

LLM Evaluation in Production: Agent Benchmarks That Actually Predict Failure

Stop relying on MMLU or static evals. Build a production agentic evaluation pipeline with golden sets, CI/CD regression testing, and real-time shadow

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External Standards & Publications

Our engineering publications follow industry standards for software architecture and agentic AI systems. Read more about technical specifications at the IEEE Standards Association and general web engineering principles at the World Wide Web Consortium (W3C).